{"xsrfToken":"d1a5ea6125d2329923ccb12493cf93885b653e7f_lout","branding":{"id":"1","key":"cs","name":"Support Portal","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1e9ac9","headerLinkHoverBGColor":"#1e9ac9","headerBadgeColor":"#1e9ac9"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0d05f4ff-ec70-48ec-b2f2-761cfc49c7ef/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxODRlMDZhNy1iZDhhLTQ3OTgtOTgyNy0wN2ZiNmQ5NDcxY2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBkMDVmNGZmLWVjNzAtNDhlYy1iMmYyLTc2MWNmYzQ5YzdlZiI6WyJyZWFkIl19LCJleHAiOjE3NzUwNjk5NDgsIm5iZiI6MTc3NTA2OTM0OH0.sfDbcRRXzF6m-ZwY0gN4BLWjd8APcKMTwhaIekFgnog&client=184e06a7-bd8a-4798-9827-07fb6d9471cd&mode=fit","logoId":"0d05f4ff-ec70-48ec-b2f2-761cfc49c7ef","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Wellpro Support Portal","sharedPortalName":"Wellpro","translations":{"en-US":{"helpCenterTitle":"Welcome to the Wellpro Support Portal","sharedPortalName":"Wellpro","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0858c5","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxODRlMDZhNy1iZDhhLTQ3OTgtOTgyNy0wN2ZiNmQ5NDcxY2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzUwNjk5NDgsIm5iZiI6MTc3NTA2OTM0OH0.Jk34OcbXkQTWdEJ5g9EN_m7PKsiGoRpgMxdfAVsmGDo&client=184e06a7-bd8a-4798-9827-07fb6d9471cd&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#7cc9fd","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"cs","projectId":10016,"serviceDeskId":1,"name":"Support Portal","description":"<p>Welcome! You can raise a request for the Wellpro team using the options provided below.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://service.desk.wellpro.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"167","name":"Set up integration to a customer system","descriptionHtml":"","callToAction":"Set up integration to a customer system","introHtml":"<p>Connect Wellpro to a supported customer 3rd party system like CRM or practice management.</p>","icon":10477,"iconUrl":"https://service.desk.wellpro.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[1],"key":""},{"id":"100","name":"Submit Google Workspace information to configure SSO","descriptionHtml":"","callToAction":"Submit Google Workspace information to configure SSO","introHtml":"<p>This request captures specific information from your organizations Microsoft Entra settings needed to configure single sign on for your users with the WellPro IHR,</p>","icon":10668,"iconUrl":"https://service.desk.wellpro.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[67],"key":""},{"id":"200","name":"Submit Laboratories Used by Your Practice","descriptionHtml":"","callToAction":"Submit Laboratories Used by Your Practice","introHtml":"<p>Please review the list of supported laboratories below and select all that your practice currently utilizes. This information will help us configure your lab ordering and results integration.</p>","icon":10523,"iconUrl":"https://service.desk.wellpro.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[1],"key":""},{"id":"67","name":"Submit Microsoft Entra information to configure SSO","descriptionHtml":"<p>Instructions are in the knowledge base: <a href=\"https://wellpro.atlassian.net/wiki/external/YThhZjY4YjVmYTBmNDQwZGIyZjUyMzkzMWVkODhiZjM\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://wellpro.atlassian.net/wiki/external/YThhZjY4YjVmYTBmNDQwZGIyZjUyMzkzMWVkODhiZjM</a></p>","callToAction":"Submit Microsoft Entra information to configure SSO","introHtml":"<p>This request captures specific information from your organizations Microsoft Entra settings needed to configure single sign on for your users with the WellPro IHR,</p>","icon":10749,"iconUrl":"https://service.desk.wellpro.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10749","groups":[67],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://service.desk.wellpro.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[34],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://service.desk.wellpro.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[34],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://service.desk.wellpro.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://service.desk.wellpro.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"233","name":"Get developer support","descriptionHtml":"","callToAction":"Get developer support","introHtml":"<p>Use this request type to escalate customer requests to developers.</p>","icon":10524,"iconUrl":"https://service.desk.wellpro.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://service.desk.wellpro.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://service.desk.wellpro.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://service.desk.wellpro.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"266","name":"Wellpro Workflow Orchestration Selection","descriptionHtml":"","callToAction":"Wellpro Workflow Orchestration Selection","introHtml":"<p>Wellpro Workflow Orchestration Selection</p>","icon":10503,"iconUrl":"https://service.desk.wellpro.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Support"},{"id":34,"name":"Feedback"},{"id":67,"name":"Single Sign On (SSO) forms"}],"orderMapping":{"67":[100,67],"1":[1,6,167,200],"34":[7,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"fee40342-e6aa-30d3-ae8f-98e255e5d87f","appLinkName":"","appLinkUrl":"","spaceKey":"WPKB","spaceName":"WellPro Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":1,"kbLinkDomainURLs":["https://wiki.internal.wellpro.ai","https://service.desk.wellpro.ai","https://work.internal.wellpro.ai","https://wellpro.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxODRlMDZhNy1iZDhhLTQ3OTgtOTgyNy0wN2ZiNmQ5NDcxY2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzUwNzA1NDgsIm5iZiI6MTc3NTA2OTM0OCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.G0seu6n74AgziIlqjNikLTdgt-fWY9BakBOt_vRv1V8","targetCollection":"upload-project-10016","endpointUrl":"https://api.media.atlassian.com","clientId":"184e06a7-bd8a-4798-9827-07fb6d9471cd","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"609e9a29-fbd4-4acf-9bf4-63f3837d7384","name":"Getting Started","description":"Quick start guides and onboarding resources","categoryUrl":"https://service.desk.wellpro.ai/servicedesk/customer/portal/1/topic/609e9a29-fbd4-4acf-9bf4-63f3837d7384","lastUpdated":"1768450865736","createdAt":"1764726302995"},{"id":"62505f46-dee5-4f5e-9977-e201901d6237","name":"Modules","categoryUrl":"https://service.desk.wellpro.ai/servicedesk/customer/portal/1/topic/62505f46-dee5-4f5e-9977-e201901d6237","lastUpdated":"1768450906214","createdAt":"1768450785563"},{"id":"d6a99725-3bfc-4e4a-a29a-d6ba1d973306","name":"Features & How-To","description":"Feature guides and step-by-step instructions","categoryUrl":"https://service.desk.wellpro.ai/servicedesk/customer/portal/1/topic/d6a99725-3bfc-4e4a-a29a-d6ba1d973306","lastUpdated":"1768450039744","createdAt":"1764726350898"},{"id":"9c680b6d-89b5-4f67-8031-a2c31efedc93","name":"Account & Settings","description":"Account management and configuration help","categoryUrl":"https://service.desk.wellpro.ai/servicedesk/customer/portal/1/topic/9c680b6d-89b5-4f67-8031-a2c31efedc93","lastUpdated":"1767647717325","createdAt":"1764726319739"},{"id":"656efbc1-c2d5-43d9-b5d0-a7093203000b","name":"Technical Support","description":"Troubleshooting and technical issues","categoryUrl":"https://service.desk.wellpro.ai/servicedesk/customer/portal/1/topic/656efbc1-c2d5-43d9-b5d0-a7093203000b","lastUpdated":"1768449886144","createdAt":"1764726335080"}]}},"sharedPortal":{"name":"Wellpro","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://wiki.internal.wellpro.ai/wiki","kbLinkDomainURLs":["https://wiki.internal.wellpro.ai","https://service.desk.wellpro.ai","https://work.internal.wellpro.ai","https://wellpro.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=wellpro","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"d1a5ea6125d2329923ccb12493cf93885b653e7f_lout","baseUrl":"https://service.desk.wellpro.ai/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://work.internal.wellpro.ai","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"184e06a7-bd8a-4798-9827-07fb6d9471cd","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"c47a1c8e604341a99bcf06e5caa9d7d4","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://wellpro.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}